Cloud Pharmacy Support

Eli Lilly has recently announced that a number of modifications have been made to theirMounjaro (tirzepatide) Kwikpen, so you may notice your Mounjaro pen looks slightly different. This article exp...

Given that we maintain the most affordable prices online for both Wegovy and Mounjaro, we are frequently asked this question. It is very simple to order from us, even if you received treatment prev...

Due to the nature of purchasing treatments online, your bank may not authorise a transaction to go through causing an error at checkout. Please email us on help@cloudpharmacy.co.uk requesting a pay...

Firstly, thank you for using Cloud Pharmacy as your digital healthcare provider. We are on hand for any clinical questions or concerns that you may have whilst on this journey. In order to order yo...

ID checks are now a requirement from our regulator (The General Pharmaceutical Council (GPhC)). We run ID checks to ensure that the person who is ordering the treatment is who they say that are and...

Cloud Pharmacy procures all of their medication from MHRA regulated wholesalers; these are the same wholesalers that provide medication to all the high street pharmacies. All medication show batch ...

Pharmarx Ltd T/A Cloud Pharmacy (Company Number: SC561117) is fully registered and regulated by the General Pharmaceutical Council (GPhC) (registration number: 9012073) meaning that all services pr...

If the item you have ordered has not left our premises or been marked as shipped, you are free to send us an email with a request to cancel your order. Once we receive the request, we will cancel a...

As per General Pharmaceutical Council (GPhC) guidelines, once a treatment or item leaves a pharmacy (when the courier or patient collects it), it can no longer be re-used. This is the case, even if...

  Your order has been declined because you may either not meet criteria to allow the treatment you have selected to be prescribed or if you have ordered a specific treatment too many times in a sho...